Reltio Connect

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  • 1.  Service Account for SFDC Integration for a SSO enabled Tenant

    Reltio Partner
    Posted 01-13-2023 02:21
    Hi Team,

    Can anyone help us in Creating a Reltio Service user account, which we need to use in OOTB Reltio connector to connect from Salesforce to Reltio for an SSO enabled Tenant.


    Thanks,
    Karthik Athota

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    Karthik karthik
    PWC
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  • 2.  RE: Service Account for SFDC Integration for a SSO enabled Tenant

    Posted 01-16-2023 12:55
    Hi Karthik,

    This is what we did when we had real time integration between our CRM (Salesforce based application Veeva) and Reltio. Its not SSO or Active Directory account for all practical reasons.

    1. Setup non-SSO profile in CRM (Clone System Admin profile if needed to and not make it SSO)
    2. Setup service account in CRM (Something like Reltio.Sync@<your company domain>.com.<CRM Sandbox Extention>. for example Reltio.Sync@pwc.com.sandbox
    3. Setup up the same service account in Reltio with privilege's (Role API, Role Data Stewards, Role Data Tenant Admin etc. These are just some examples)
    4. Ensure the service account setup in Reltio is non-SSO (Uncheck SSO option)
    5. You may have to work with your Infrastructure/Network team to ensure the required ports/IP's are open for the connectivity between Reltio and CRM works
    6. Test the connectivity. If something is not working then it could be related to firewalls between your CRM Org and Reltio instance. Involve concerned teams from both ends to resolve

    This was done many years ago so things may have changed both from Reltio and Salesforce perspective. The best is to have a call with Reltio Support. Hopefully other community members can shed some light on this topic.

    Note: We no longer using the real time sync between Reltio and our CRM system due to various reasons. Its all done via batch process using Informatica Cloud as ETL between Reltio and CRM (Redshift as backend tables).

    regards,
    Bhaskar

    regards,
    Bhaskar

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    Bhaskar Nunna
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    Original Message


  • 3.  RE: Service Account for SFDC Integration for a SSO enabled Tenant

    Posted 01-26-2024 12:15

    > 3. Setup up the same service account in Reltio with privilege's (Role API, Role Data Stewards, Role Data Tenant Admin etc. These are just some examples)

    How were you able to set up the service account in Reltio without a valid email address with which to create/update the password for the user? I am unable to create a user without a valid email address. 



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    Tim Magney
    The Greenbrier Companies
    Lake Oswego OR
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    Original Message


  • 4.  RE: Service Account for SFDC Integration for a SSO enabled Tenant

    Posted 01-27-2024 16:37

    Hi Tim,

    How were you able to set up the service account in Reltio without a valid email address with which to create/update the password for the user?

     Reltio does need a valid email address for creating any user.   This will help to protect your identity and reset the password with a valid email address.   My recommendation, please work with your team to get the service account email address which will help you reset or manage the user.

    If that option is not available,  some  workaround option

       1.   Get  user https://auth.reltio.com/oauth/users/<your user name>

      2. Update your email address  with tim.magney+1@youremaildomain.com
                 put https://auth.reltio.com/oauth/users/<your user name>

       3. Create the service  user with your email address

       4  Reset the password

       5.  Update the service email address with        tim.magney+2@youremaildomain.com

        6. Update your user name with your original email address.

    Google Mail does recognize this email format whereas Microsoft Exchange doesn't support it.

    I would still recommend you get the service account email address.

    Hope this helps


              



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    Radhakrishnan Ramalingam
    Architect
    San Ramon CA
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    Original Message