Our most recent community show featured a deep dive into Reltio Lightspeed™, a cutting-edge solution for delivering lightning-fast, personalized experiences. The session, led by Sudipto, Director of Product Management at Reltio, covered technical aspects, real-world applications, and a video that highlighted the potential customer impact that Lightspeed could bring.
Reltio Lightspeed Data Delivery Network
To kick off this show, Sudipto introduced the Reltio Lightspeed Data Delivery Network, a novel approach to providing trusted data to applications. Lightspeed is not simply a faster API, but a fundamental shift in data delivery.
Key Features of Reltio Lightspeed
-
High-Speed, Low-Latency: Delivering curated, governed data in under 50 milliseconds
-
Data Delivery Network: Similar function to a content delivery network, but for data
-
Retrieval Capabilities: Support entity retrieval by ID retrieval by cross-work,and retrieval by indexed attributes
-
Availability: Currently available on AWS and GCP, with Azure support coming soon
-
Proximity, Predictability and Availability: Ensuring data is not just fast, but also reliably accessible
-
Security, Scalability and Observability: Designed to be robust and transparent
Reltio Lightspeed™ is designed to deliver governed, trusted data at speed, ensuring security, scalability, and observability.
Customer Journey Across Telecom Providers
The session illustrated the impact of Reltio Lightspeed™ through a customer journey example. Jessica Martin experienced significant issues with Sky Connect, including outdated systems and poor customer service. The video shown followed this journey, providing insight into how customer experience can be improved with Reltio Lightspeed™:
-
Where most systems are outdated, Reltio Lightspeed™ enables efficiency.
-
Traditional customer service experiences often suffer due to slow or incomplete access to customer data—leading to long hold times, repetitive questions, and frustrated users.
Reltio Lightspeed™ doesn’t replace your helpdesk—it powers it. By enabling real-time, sub-50ms access to high-quality customer data, Lightspeed empowers service agents and self-service platforms to respond faster, resolve issues more accurately, and deliver proactive, personalized support.
-
The overall experience with an outdated system creates customer negativity, whereas the speed and ease of Lightspeed™ give customers a positive experience and the potential to become brand advocates.
Conclusion
This community show highlighted the transformative potential of Reltio Lightspeed™ in delivering rapid and personalized customer experiences. The session provided technical insights, and real-world examples demonstrating the value of Lightspeed™ in modern data delivery.
#CommunityWebinar
#Featured
#Lightspeed