Reltio Connect

Hi Team, 

I was trying to create a relationship between consumer and address  but got below error while creating relation. Can you help on it .  I have attached file which contain configuration details for entity ,relationship  , its corresponding data and error occured while uploading relationship data . Please  do the needful .

Error message :- COMPLETED_WITH_ERRORS: Relationship contains id or crosswalks of entity that is not present in the database

Attachment(s)

customer_address_Example.txt   2 KB 1 version

Relationships_csv_dataload_1_2_Errors.csv.xlsx   10 KB 1 version

Hi,

I think I see the problem.  If you are using CUST001 as the entity id, I can assure you that's not the right value.  A Reltio entity Id will look more like '07EqvlN' and is found at the top left of the screen when looking at the entity.  Its under the name of the entity and if you click on the link, it will automatically copy the entity id.

My guess is that CUST001 is your crosswalk value.  When you created the entity from an API, you said that the Source was 'Source1' and the id value in Source1 for this entity was CUST001.  You can also use this value pair to create the relationship.

The relevant part of your create relationship API body should look something like this:
{
"type": "configuration/relationTypes/worksFor",
"startObject": {
"entity": {
"crosswalks": [
{
"type": "configuration/sources/Salesforce",
"value": "123"
}
]
}
},
"endObject": {
"entity": {
"crosswalks": [
{
"type": "configuration/sources/Oracle",
"value": "456"
}
]
}
},

------------------------------
Gino Fortunato
Senior Solution Engineer
Reltio
------------------------------

Thank you for reply . Issue was resovled it was due to wrong crosswalk value and type .  It was missing in the file .