Thank you! I believe the status API would also tell you that.
Original Message:
Sent: 8/24/2026 8:18:00 AM
From: Derek Bell
Subject: RE: RDM API calls - Access is denied
I have the solution!
Apparently, our RDM environment does not reside within the shared rdm.reltio.com.
In order to check it, you need to pull the physical configuration for the appropriate MDM environment using:
GET https://{{env}}.reltio.com/reltio/tenants/{{mdmTenant}}
and locate serviceUri {{rdm_service}} and rdmTenantId {{rdm_tenant_id}} within rdmConfig. For example:
GET {{rdm_service}}/lookups/{{rdm_tenant_id}}
Hopefully, this information may help someone else attempting to obtain results from the RDM APIs.
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Derek Bell
MDM System Administrator
MSA Safety
Cranberry Twp PA
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Original Message:
Sent: 08-19-2026 12:55
From: Gino Fortunato
Subject: RDM API calls - Access is denied
Hi,
Sorry you are having this issue. However, we've reached the end of
what we can do via community. I would suggest logging a ticket. When
you find a resolution, I'd appreciate if you would post it here so the
rest of us can learn.
Gino Fortunato
Principal Solutions Consultant
gino.fortunato@reltio.com
(855) 360-3282
Original Message:
Sent: 8/19/2026 8:11:00 AM
From: Derek Bell
Subject: RE: RDM API calls - Access is denied
I've tried using Authorization Code (since that works for MDM) and Client Credentials, however, both generate that error message.
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Derek Bell
MDM System Administrator
MSA Safety
Cranberry Twp PA
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Original Message:
Sent: 08-18-2026 20:08
From: Gino Fortunato
Subject: RDM API calls - Access is denied
you did this with a client credential? Or are you plugging in the One
Time Passwords via the API?
Gino Fortunato
Principal Solutions Consultant
gino.fortunato@reltio.com
(855) 360-3282
Original Message:
Sent: 8/18/2026 5:46:00 PM
From: Derek Bell
Subject: RE: RDM API calls - Access is denied
Correct - I have assigned the RDM tenants to those roles.
------------------------------
Derek Bell
MDM System Administrator
MSA Safety
Cranberry Twp PA
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