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  • 1.  504 Timeouts on Authentication endpoint

    Posted 02-20-2025 15:10

    I'm looking to play around with the API in the training environment that I was provisioned. I've created an appropriate client using the Client Credentials app, but I keep getting 504 timeout errors. Here is an anonymized cURL snippet representing the Postman request I'm attempting to send:

    curl --location 'https://auth.reltio.com/oauth/token' \
--header 'Authorization: Basic <base_64_encoded_from client_id:client_secret>' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--data-urlencode 'grant_type=client_credentials'

    I'm able to confirm that my authorization base 64 is correct as I get appropriate errors if I change anything about it (including generating it with the wrong secret).

    Is this a limitation of the training tenant? Or is there something else going on?

    Thanks



    ------------------------------
    Trevor Burn
    Assent
    ------------------------------


  • 2.  RE: 504 Timeouts on Authentication endpoint

    Posted 02-20-2025 20:21
    Hi,
    Auth API for Client Credentials.
    https://auth.reltio.com/oauth/token?client_id=<ClientId>&client_secret=<ClientSecret>&grant_type=client_credentials


    ------------------------------
    Radhakrishnan Ramalingam Architect
    Majix Solutions Inc
    San Ramon, CA
    ------------------------------



  • 3.  RE: 504 Timeouts on Authentication endpoint

    Posted 02-21-2025 07:19

    Thanks for the tip, but unfortunately that didn't solve my problem. Just to be clear, the ClientID being referenced is the one that I named on the Client Credentials page and not the tenant, customer, or environment ID, correct?



    ------------------------------
    Trevor Burn
    Assent
    ------------------------------

    Original Message


  • 4.  RE: 504 Timeouts on Authentication endpoint

    Posted 02-21-2025 10:16

    Yes that's correct.  Client  credentials   Will have  role assignment and that should have tenant info. 



    ------------------------------
    Radhakrishnan Ramalingam Architect
    Majix Solutions Inc
    San Ramon, CA
    ------------------------------

    Original Message


  • 5.  RE: 504 Timeouts on Authentication endpoint

    Posted 02-27-2025 08:12

    Still not able to get things working in the training environment. However, the same setup I used here worked just fine for the DEV environment. So I have to assume that the training tenant doesn't have full API access unless told otherwise.



    ------------------------------
    Trevor Burn
    Assent
    ------------------------------



  • 6.  RE: 504 Timeouts on Authentication endpoint

    Founding Member
    Posted 02-27-2025 10:07

    Following works for me, see if it helps

    curl --location 'https://auth.reltio.com/oauth/token' \
    --header 'Content-Type: application/x-www-form-urlencoded' \
    --data-urlencode 'grant_type=client_credentials' \
    --data-urlencode 'client_id=<<CLIENT ID>>' \
    --data-urlencode 'client_secret=<<CLIENT SECRET>>'



    ------------------------------
    Ashish Rawat
    Sr. Manager
    Fresh Gravity
    Bangalore
    ------------------------------



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