Reltio Connect

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  • 1.  Is Anyone having outage with Reltio

    Posted 07-20-2023 12:56

    Hi Everyone,

    I just wanted to check if anyone is experiencing an outage at the Reltio end with an error message on the hub "Invalid client id" and 

    502 Bad Gateway for the APIs

    Thanks,

    Harsha Karumuri



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    Harsha Karumuri
    Dodge Data and Analytics
    Hamilton TownshiP NJ
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  • 2.  RE: Is Anyone having outage with Reltio

    Posted 07-20-2023 13:03

    We are facing the same issue.

    Tried to raise a ticket and its not accepting credentials.

    Seems a major issue?



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    Paresh Patel
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  • 3.  RE: Is Anyone having outage with Reltio

    Posted 07-20-2023 13:10

    Hi Harsha, We are experiencing the same. I see a flaw in the support portal, having to login through authenticator to report an issue with authentication.



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    JP Belliveau
    Integrations and MDM Lead
    Empire Life
    Kingston ON
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  • 4.  RE: Is Anyone having outage with Reltio

    Posted 07-20-2023 13:18

    I was able to open a ticket by sending an email to support@reltio.com

    From the last update, it looks like the issue has been identified and waiting for the fix.

    Thanks,



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    Harsha Karumuri
    Dodge Data and Analytics
    Hamilton TownshiP NJ
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  • 5.  RE: Is Anyone having outage with Reltio

    Posted 07-20-2023 13:35

    Hi All,

    Not sure of the above error, but there is an issue going on regarding few key impacts on the below.

    Reltio Incident - Authentication Service Outage - 20 July 2023

    Export Service Outage

    Components affected - Global Authentication Service

    You can also get these updates by subscribing to https://status.reltio.com/

    Thanks & Regards,



    ------------------------------
    Chetan P
    Lead MDM Specialist
    Freshworks
    Chennai
    ------------------------------

    Original Message


  • 6.  RE: Is Anyone having outage with Reltio

    Posted 07-20-2023 15:06

    The outage has been resolved around 1:30 PM Eastern



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    Harsha Karumuri
    Dodge Data and Analytics
    Hamilton TownshiP NJ
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  • 7.  RE: Is Anyone having outage with Reltio

    Reltio Employee
    Posted 07-20-2023 17:33

    We recently experienced disruptions in our authentication and export sub-systems, affecting a subset of our customers. We're pleased to report that these issues have been fully resolved, and the affected services are now operating normally. Our teams are actively working on preventive measures to avoid future disruptions. We deeply apologize for any inconvenience this may have caused. For real-time updates on our service status, please visit our status page, where you can also subscribe to notifications.. https://status.reltio.com/



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    Venki Subramanian
    Reltio
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