Reltio Connect

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  • 1.  Issue Accessing Reltio Console from Hub (User-Specific)

    Posted 21 days ago

    Hello Team,

    We are currently experiencing an issue while attempting to open the Console from the Reltio Hub. Instead of the expected Console page, a JSON-formatted message is displayed (as shown below).

    This functionality was working fine earlier but has recently started failing. As a result, we are unable to access and use other applications from the Hub. Notably, this issue appears to be user-specific and does not impact all users.

    If anyone has encountered a similar issue or has insights on how to resolve it, your guidance would be greatly appreciated.



    ------------------------------
    Prasad SS
    Software Engineering Professional
    British Telecom
    Bengaluru
    ------------------------------


  • 2.  RE: Issue Accessing Reltio Console from Hub (User-Specific)

    Reltio Employee
    Posted 17 days ago

    if this is user specific, the first thing to do would be to clear the cashe/cookies, etc for the Reltio web site.  



    ------------------------------
    Gino Fortunato
    Principal Solution Engineer
    Reltio
    ------------------------------



  • 3.  RE: Issue Accessing Reltio Console from Hub (User-Specific)

    Posted 17 days ago

    Hi Gino Fortunato,

    Thank you for replying, we did try these clearing the cookies but did not help.



    ------------------------------
    Prasad SS
    Software Engineering Professional
    British Telecom
    Bengaluru
    ------------------------------

    Original Message


  • 4.  RE: Issue Accessing Reltio Console from Hub (User-Specific)

    Reltio Employee
    Posted 17 days ago
    I think there is more involved than clearing the cookies. Try a hard
    clear. This video explains the process for the different browsers.
    https://www.youtube.com/watch?v=tFby3OgSTl4 If that doesn't work, try
    an incognito window without your brower add on's. Clearly, there is
    something doing it not on the Reltio side!


    Gino Fortunato
    Principal Solutions Consultant
    gino.fortunato@reltio.com
    (855) 360-3282


    Original Message


  • 5.  RE: Issue Accessing Reltio Console from Hub (User-Specific)

    Posted 16 days ago

    Hi Gino Fortunato,

    Thank you for your insights and support.

    I initially tried performing a hard refresh, but the issue persisted. I then navigated to Microsoft Edge > Profile > Settings > Reset Settings, and after resetting the browser settings, the issue was resolved and the Console started working correctly.

    Based on this, it appears that the problem was related to the browser configuration rather than the Reltio portal itself.

    Thank you again for your assistance in helping troubleshoot this issue.



    ------------------------------
    Prasad SS
    Software Engineering Professional
    British Telecom
    Bengaluru
    ------------------------------

    Original Message


  • 6.  RE: Issue Accessing Reltio Console from Hub (User-Specific)

    Reltio Employee
    Posted 16 days ago

    Hi Prasad,

    glad to see you got it working.  And thank you for documenting the fix so someone will be able to find it in the future!



    ------------------------------
    Gino Fortunato
    Principal Solution Engineer
    Reltio
    ------------------------------

    Original Message


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