Reltio Connect

Hi Team 

I have one question when I am trying to use Export API to export entities from Reltio to our S3 bucket , file is being placed in S3 but when I am trying to list the file content using inbuilt functionality provied by Reltio for AWS in RIH its saying Response size 0 although I checked the file is being placed in S3. PF the SS and json for the steps:

{
  "body": {
    "groupId": "f26f3ab0-4867-4464-a6ba-d1332c466b1a",
    "exportType": "ENTITIES",
    "version": "v2",
    "status": "scheduled",
    "details": "Export job has been scheduled. Result will be sent to your email: devang.bagora_ext@novartis.com",
    "taskIds": [
      "f26f3ab0-4867-4464-a6ba-d1332c466b1a"
    ]
  },
  "headers": {
    "date": "2026-02-25T06:55:14.000000+00:00",
    "content_type": "application/json;charset=UTF-8",
    "transfer_encoding": "chunked",
    "connection": "keep-alive",
    "access_control_allow_origin": "*",
    "access_control_allow_methods": "GET,POST,PUT,DELETE,OPTIONS,HEAD",
    "access_control_allow_headers": "Source-System,ActivityID,Content-Type,Authorization,globalId,clientSystemId,xxx-client",
    "operationid": "a2864aae-b819-490f-a6ef-2ec2a810f887",
    "cache_control": "no-cache, no-store, max-age=0, must-revalidate",
    "pragma": "no-cache",
    "expires": "0",
    "x_envoy_upstream_service_time": "2103",
    "x_frame_options": "DENY",
    "x_content_type_options": "nosniff",
    "x_xss_protection": "1; mode=block"
  }
}

List File Content Step : 

{
  "metadata": {
    "bucket_name": "novartisrs3a02deviereltiostg001",
    "prefix": "/Finance/ERH/",
    "next_page_token": null,
    "key_count": 0,
    "max_keys": 1000,
    "is_truncated": false
  },
  "files": []
}

Please let me know why this is happening.

Thanks 

Hi Priyam,

Export is an asynchronous process in Reltio. When you trigger an export job, you'll get a task id in the API response, but it doesn't mean that the export has completed after API invocation. You need to wait for the export to finish before you check the S3 bucket for the file. I hope that explains 

Hi Team 

I have one question when I am trying to use Export API to export entities from Reltio to our S3 bucket , file is being placed in S3 but when I am trying to list the file content using inbuilt functionality provied by Reltio for AWS in RIH its saying Response size 0 although I checked the file is being placed in S3. PF the SS and json for the steps:

{
  "body": {
    "groupId": "f26f3ab0-4867-4464-a6ba-d1332c466b1a",
    "exportType": "ENTITIES",
    "version": "v2",
    "status": "scheduled",
    "details": "Export job has been scheduled. Result will be sent to your email: devang.bagora_ext@novartis.com",
    "taskIds": [
      "f26f3ab0-4867-4464-a6ba-d1332c466b1a"
    ]
  },
  "headers": {
    "date": "2026-02-25T06:55:14.000000+00:00",
    "content_type": "application/json;charset=UTF-8",
    "transfer_encoding": "chunked",
    "connection": "keep-alive",
    "access_control_allow_origin": "*",
    "access_control_allow_methods": "GET,POST,PUT,DELETE,OPTIONS,HEAD",
    "access_control_allow_headers": "Source-System,ActivityID,Content-Type,Authorization,globalId,clientSystemId,xxx-client",
    "operationid": "a2864aae-b819-490f-a6ef-2ec2a810f887",
    "cache_control": "no-cache, no-store, max-age=0, must-revalidate",
    "pragma": "no-cache",
    "expires": "0",
    "x_envoy_upstream_service_time": "2103",
    "x_frame_options": "DENY",
    "x_content_type_options": "nosniff",
    "x_xss_protection": "1; mode=block"
  }
}

List File Content Step : 

{
  "metadata": {
    "bucket_name": "novartisrs3a02deviereltiostg001",
    "prefix": "/Finance/ERH/",
    "next_page_token": null,
    "key_count": 0,
    "max_keys": 1000,
    "is_truncated": false
  },
  "files": []
}

Please let me know why this is happening.

Thanks