Reltio Connect

Hi Team,

Few newly created records are not showing up in Reltio and the activities are also not recorded in the Activity Log(Dashboard). We waited almost 20 min and ran ESConsistency check to the whole tenant and Reindex for one record, still we weren't able to see in the Reltio UI. Surprisingly I could see these records after 2 days.

I faced the same issue today where i haven't see the newly created record(created using postman) for 30 min and then it showed up in UI after that. Again created one record using postman and not visible in Reltio UI(waited for 10 min)

Can you suggest me what kind of sync jobs we need to run if we see these kind of issues.

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Nagaraju
PwC
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Hi Nagaraju,

We noticed the same behavior recently however records were visible post re-index task for us, try if this helps you. We also logged the support ticket with Reltio for investigation as this isn't expected behavior  .

  

------------------------------
Ashish Rawat
Manager
Fresh Gravity
Bangalore
------------------------------

Original Message:
Sent: 10-18-2022 09:19
From: Nagaraju A
Subject: Records are not showing up in Reltio

Hi Team,

Few newly created records are not showing up in Reltio and the activities are also not recorded in the Activity Log(Dashboard). We waited almost 20 min and ran ESConsistency check to the whole tenant and Reindex for one record, still we weren't able to see in the Reltio UI. Surprisingly I could see these records after 2 days.

I faced the same issue today where i haven't see the newly created record(created using postman) for 30 min and then it showed up in UI after that. Again created one record using postman and not visible in Reltio UI(waited for 10 min)

Can you suggest me what kind of sync jobs we need to run if we see these kind of issues.

------------------------------
Nagaraju
PwC
------------------------------

Hi Ashish,
Thanks for letting me know.
Yeah, I was looking if any one faced the same situation and what jobs ran to fix these inconsistency. Since the data volume is huge, we will run Reindex in weekend

------------------------------
Nagaraju
PwC
------------------------------

Original Message:
Sent: 10-19-2022 09:28
From: Ashish Rawat
Subject: Records are not showing up in Reltio

Hi Nagaraju,

We noticed the same behavior recently however records were visible post re-index task for us, try if this helps you. We also logged the support ticket with Reltio for investigation as this isn't expected behavior  .

  

------------------------------
Ashish Rawat
Manager
Fresh Gravity
Bangalore

Original Message:
Sent: 10-18-2022 09:19
From: Nagaraju A
Subject: Records are not showing up in Reltio

Hi Team,

Few newly created records are not showing up in Reltio and the activities are also not recorded in the Activity Log(Dashboard). We waited almost 20 min and ran ESConsistency check to the whole tenant and Reindex for one record, still we weren't able to see in the Reltio UI. Surprisingly I could see these records after 2 days.

I faced the same issue today where i haven't see the newly created record(created using postman) for 30 min and then it showed up in UI after that. Again created one record using postman and not visible in Reltio UI(waited for 10 min)

Can you suggest me what kind of sync jobs we need to run if we see these kind of issues.

------------------------------
Nagaraju
PwC
------------------------------

Hi Nagaraju,

If you haven't already, please file a ticket with support on this.  Records not showing up is not a regular occurance on the platform and we take extensive efforts to make sure it doesn't.  So if you are experiencing this, something is wrong.  Filing a ticket will help us get to the root cause and prevent it from happening in the future.  Thanks!

------------------------------
Gino Fortunato
Senior Solution Engineer
Reltio
------------------------------

Original Message:
Sent: 10-18-2022 09:19
From: Nagaraju A
Subject: Records are not showing up in Reltio

Hi Team,

Few newly created records are not showing up in Reltio and the activities are also not recorded in the Activity Log(Dashboard). We waited almost 20 min and ran ESConsistency check to the whole tenant and Reindex for one record, still we weren't able to see in the Reltio UI. Surprisingly I could see these records after 2 days.

I faced the same issue today where i haven't see the newly created record(created using postman) for 30 min and then it showed up in UI after that. Again created one record using postman and not visible in Reltio UI(waited for 10 min)

Can you suggest me what kind of sync jobs we need to run if we see these kind of issues.

------------------------------
Nagaraju
PwC
------------------------------