Reltio Connect

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  • 1.  Account inactivation on suspicious activity

    Founding Member
    Posted 07-25-2023 01:13

    Are there are any policies or checks in place in Reltio to inactivate the user on suspicious activities?



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    Ashish Rawat
    Sr. Manager
    Fresh Gravity
    Bangalore
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  • 2.  RE: Account inactivation on suspicious activity

    Reltio Employee
    Posted 08-05-2023 06:05

    The tenants are aways monitored.  if suspicious activity is detected, the customer will be alerted



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    Gino Fortunato
    Senior Solution Engineer
    Reltio
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  • 3.  RE: Account inactivation on suspicious activity

    Founding Member
    Posted 08-07-2023 12:32

    Hi Gino, Is there any documentation for same? Recently we have noticed automatic inactivation of user accounts, so wondering what triggered it and how to ensure its the legitimate inactivation.



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    Ashish Rawat
    Sr. Manager
    Fresh Gravity
    Bangalore
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  • 4.  RE: Account inactivation on suspicious activity

    Reltio Employee
    Posted 08-07-2023 14:21

    For specific examples, I think you are better off asking someone directly related to the account, probably the Customer Success Manager for details.



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    Gino Fortunato
    Senior Solution Engineer
    Reltio
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  • 5.  RE: Account inactivation on suspicious activity

    Founding Member
    Posted 08-08-2023 09:46

    Sure I can do that about specifics. You mentioned about customer being informed in above response, is that something a Customer Admin user will get an automated email from Reltio or that  is also via CSM?



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    Ashish Rawat
    Sr. Manager
    Fresh Gravity
    Bangalore
    ------------------------------



  • 6.  RE: Account inactivation on suspicious activity

    Reltio Employee
    Posted 08-08-2023 13:26
    I would expect the customer admin would get an email, but I'm not sure of the exact procedure.  

    --

    Gino Fortunato

    Senior Solution Consultant

    gino.fortunato@reltio.com
    +1-415-867-4195

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