Reltio Connect

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  • 1.  Could not see RIH API Platform screen

    Reltio Partner
    Posted 02-19-2024 14:13

    Hi,

    I have got permission to see "API Platform" in my RIH. When I click on this, I get the "Page doesn't exist" error. Please see the screenshot below.

    Thanks,

    Gowdhaman



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    Gowdhaman D
    imidia
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  • 2.  RE: Could not see RIH API Platform screen

    Founding Member
    Posted 02-20-2024 04:51

    You need to explicitly raise a request to Reltio support to enable API platform



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    Ashish Rawat
    Sr. Manager
    Fresh Gravity
    Bangalore
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  • 3.  RE: Could not see RIH API Platform screen

    Reltio Partner
    Posted 02-21-2024 09:44

    The below solution might be helpful after Reltio provides the API Platform access.

    Only the admin user with the ROLE_INTEGRATION_CUSTOMER_ADMIN role can access the 'On-prem group' and 'API platform' tools. This issue could happen If a user was assigned two RIH roles at the same time.  Make sure that admin users do not have the second role ROLE_INTEGRATION_SPECIALIST.
     
    If the admin user was provided 2 RIH roles, delete the second role to gain access to these tools.



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    BHARATH K P
    Accenture
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