Reltio Connect

Hi Team ,

We have configured some lookup fields and mapped the same with the corresponding lookup types from RDM.

But after that when user is clicking the fields from the Reltio UI  the drop down values are coming  2-5 minutes after they have clicked the field.

Could you please  let us know any resolution for the same as it is being a showstopper for the next release?

Hi All ,

Please let us know if there any update about the same.

Hi ,

Please let us know is there any resolution for the same.

Hi Utsa,

We encountered this problem about 7 months ago as well.  In our case the problem originated because our RDM tenant was populated with dependent values e.g. Country RDM values like US and CA had child State RDM values like [AK, CA, DE...] and [AB, BC, ON...] and the MDM tenant's L3 did not have any corresponding dependency declared.  To fix the problem we changed the definition for our Location.Country attribute in the L3 to the following (adding "dependentLookupAttributes"):

{
                    "label": "Country",
                    "name": "Country",
                    "description": "The country of the location's postal address",
                    "type": "String",
                    "hidden": false,
                    "important": false,
                    "system": false,
                    "faceted": true,
                    "searchable": true,
                    "attributeOrdering": {
                        "orderType": "ASC",
                        "orderingStrategy": "LUD"
                    },
                    "dependentLookupAttributes": [
                        "configuration/entityTypes/Location/attributes/StateProvince"
                    ],
                    "uri": "configuration/entityTypes/Location/attributes/Country",
                    "lookupCode": "rdm/lookupTypes/Countries",
                    "skipInDataAccess": false
}

Please let me know if this helps.

Regards,

Matt

Hi,

Thanks for your response. Its actually close to what you have said ,we did deploy without OOTB Reltio components and then once we realised it ,we deployed adding our custom components with the OOTB and then it got resolved.