Reltio Connect

Hi,

I am trying to match data from a file using external match in Reltio Console. I have created a very simple match rule having exact match on only one attribute 'name'. The data from file is also having same value I am mapping to 'name'. But the result shows 100% unmatched. Do not know if I am missing on something. Can someone help me out on this?

Thanks,
Rahul

Hi Rahul,

Below are some of the guidelines to troubleshoot this:

1. Check if the match rule scope is correctly set. It should be "EXTERNAL" or "ALL"
2. Test your input data using scoredmatches API.  It should return the expected entity URI if your match rule is correct.
3. If scoredmatches API returns nothing, then use verifyMatches API to further troubleshoot your match rule.
4. If none of the above helps, execute rebuild match table on your tenant, you can even run this on few sample entities if you want.

Hope this helps. Please let me know if you were able to find the solution.

Hi Snehil,

Thanks for the quick response.
The match rule scope is 'External'. Can you please share a reference how to use the scoredmatches and verifyMatches API? I did not find how to use it in documentation.

Thanks,
Rahul

Hi Rahul,

Please find the references and examples of those APIs below:

https://docs.reltio.com/mulesoftconnector/matchentitieswithscoring.html

https://docs.reltio.com/matchesapi/verifymatches.html